Shipping policy

SHIPPING & DELIVERY POLICY

Last Updated: 4 September 2026

At FurSwipe™, we believe getting your pet hair removal products should be quick, simple and convenient. We offer fast nationwide delivery across South Africa through our trusted courier partners.

1. Nationwide Delivery

FurSwipe (Pty) Ltd delivers products nationwide within South Africa to areas serviced by our courier partners, including The Courier Guy and PUDO.

We do not currently offer international shipping.

You can choose to have your order delivered directly to your address or, where available, to a convenient PUDO locker.

🇿🇦 Fast Nationwide Delivery
We deliver FurSwipe products straight to your door anywhere in South Africa, or to your nearest PUDO locker if you are not sure that you will be home.

2. Delivery Fees

Our standard delivery fee is:

  • Orders from R0 to R698: R99 delivery fee

  • Orders of R699 or more: FREE delivery

The applicable delivery fee will be displayed during checkout before your order is completed.

3. Delivery Time

We aim to deliver your order within 48 hours after your order has been processed and dispatched.

While we aim to maintain this delivery timeframe, delivery times may occasionally be affected by circumstances outside our reasonable control, including:

  • Courier delays;

  • Public holidays;

  • Severe weather;

  • High-volume periods;

  • Incorrect or incomplete delivery information;

  • Unforeseen operational issues; or

  • Other circumstances affecting our courier partners.

If we become aware that your order cannot reasonably be delivered within the expected 48-hour period, we will notify you using the contact details provided with your order.

4. Order Tracking

Once your order has been processed and dispatched, tracking information will be sent to the email address provided when placing your order.

You can use the tracking information to monitor the progress of your delivery.

Please ensure that your email address and contact details are entered correctly when placing your order.

5. Home Delivery

If you choose delivery to your home or another physical address, we recommend ensuring that someone is available to receive the parcel.

If you know that nobody may be available at the delivery address, we strongly recommend selecting a PUDO locker where available.

PUDO lockers can provide a convenient alternative because your parcel can remain in the locker for a limited collection period, giving you an opportunity to collect it when convenient.

Customers are responsible for collecting their parcels within the applicable PUDO collection period.

6. PUDO Locker Deliveries

Where a PUDO locker is selected, the customer is responsible for:

  • Providing the correct PUDO locker details;

  • Monitoring their delivery using the tracking information provided;

  • Collecting the parcel within the applicable collection period; and

  • Following the instructions provided by PUDO for collection.

If a parcel is not collected within the applicable collection period and is returned or requires another delivery, additional delivery charges may apply.

7. Incorrect or Incomplete Delivery Information

Customers are responsible for ensuring that all delivery information supplied during checkout is accurate and complete.

This includes:

  • Full delivery address;

  • Contact number;

  • Email address;

  • PUDO locker information, where applicable; and

  • Any other information required to complete the delivery.

If incorrect, incomplete or inaccurate information results in a failed delivery, returned parcel or additional delivery being required, the customer may be responsible for any additional delivery costs incurred.

8. Damaged Parcels

Our products are packaged with reasonable care before being handed to our courier partners.

Once a parcel has been accepted by the courier, the courier is responsible for the handling and transportation of the parcel.

If your parcel appears to have been damaged during delivery, please contact us as soon as possible at:

hello@furswipe.co.za

Please provide your order number and photographs of the damaged packaging and/or product where possible.

We will assist with the appropriate courier investigation or claim.

Nothing in this policy is intended to exclude or limit any rights or remedies that you may have under applicable South African consumer law.

9. Lost Parcels

If your tracking information indicates that your parcel has been lost, please contact us at hello@furswipe.co.za.

We will assist in communicating with the relevant courier and, where appropriate, initiating an investigation.

Once an order has been handed to and accepted by the courier, delivery and transportation are performed by the courier service. However, FurSwipe will reasonably assist customers in resolving delivery issues.

Nothing in this policy limits any rights that cannot lawfully be excluded under South African law.

10. Delivery Delays

Although our target delivery time is 48 hours, this is an estimated delivery timeframe and may occasionally be affected by circumstances outside FurSwipe's reasonable control.

Delivery times may be affected during:

  • South African public holidays;

  • Peak shopping periods;

  • Promotional campaigns;

  • Severe weather;

  • Courier network disruptions;

  • Unexpected logistical issues; or

  • Other unforeseen circumstances.

If we become aware of a significant delay, we will communicate the relevant information to the customer using the contact details provided with the order.

11. Public Holidays

Our online store is available 24 hours a day, 7 days a week for customers to place orders.

However, courier operating schedules may differ during South African public holidays.

As a result, delivery timeframes may be extended during public holidays or periods of reduced courier operations.

12. No Collection Service

FurSwipe currently operates exclusively as an online store.

We do not offer customer collection from our premises.

All orders must be delivered using our available delivery options.

13. Delivery Areas

We currently deliver only within South Africa and only to locations serviced by our available courier partners.

If a particular address is not serviced by The Courier Guy or PUDO, we may be unable to deliver to that location.

14. Contact Us

If you have any questions regarding your delivery, please contact us:

FurSwipe (Pty) Ltd
Trading as: FurSwipe™
📧 Email: hello@furswipe.co.za
📞 Telephone: 084 447 0306
📍 Physical Address: 762 Wapadrand Road, Pretoria East, Gauteng, South Africa
🌐 Website: furswipe.co.za

🇿🇦 FAST NATIONWIDE DELIVERY

Get your FurSwipe products delivered straight to your door anywhere in South Africa.

R99 delivery on orders under R699
FREE delivery on orders R699+

48-hour delivery target
Track your order by email
PUDO locker delivery available

Delivery timeframes may be affected by public holidays, courier delays and circumstances outside our reasonable control.